Re: How to activate the sending of e-mail notifications of new PRs to the responsibles?

[Raquel Toribio]

Hi Rick
I have tried expanding AN to be Angeles.Araguz@mdsgateways.com as you said
but it still does not work.
What it is strange is that I do not see that gnats tries at all to send
e-mail notifications to the responsibles, only to the administrator. And the
messages I get in the administrator are:
----------------------------------------------------------------------------
-------------------------------------------------------------------

Message 1:
>From gnats  Tue Jun 19 12:10:01 2001
Date: Tue, 19 Jun 2001 12:10:00 +0200
From: gnats@localhost.localdomain (GNATS Management)
To: gnats-admin@localhost.localdomain
Subject: mail output from file-pr


To: Damian.Donnelly@mdsnetworks-es.com
From: bugs
Subject: Re: doc/36: SFS542 must be updated
Reply-To: bugs, Raquel.Toribio@mdsnetworks-es.com
In-Reply-To: Your message of Tue, 19 Jun 2001 12:04:15 +0200
        <200106191004.f5JA2tD22483@localhost.localdomain>

Thank you very much for your problem report.
It has the internal identification `doc/36'.
The individual assigned to look at your
report is: RT.

>Category:       doc
>Responsible:    RT
>Synopsis:       SFS542 must be updated
>Arrival-Date:   Tue Jun 19 12:10:00 CEST 2001
>Synopsis:       VIRATA 7.1 Is RIP supported?
>Arrival-Date:   Tue Jun 19 12:10:00 CEST 2001


________________________________________________________

Message 2:
>From gnats  Tue Jun 19 12:10:01 2001
Date: Tue, 19 Jun 2001 12:10:01 +0200
From: gnats@localhost.localdomain (GNATS Management)
To: gnats-admin@localhost.localdomain
Subject: mail output from file-pr


Resent-From: bugs (GNATS Filer)
Resent-To: Raquel.Toribio@mdsnetworks-es.com
Resent-Cc: Angeles.Araguz@mdsgateways.com
Resent-Reply-To: bugs, Damian.Donnelly@mdsnetworks-es.com
Received: from pc01 (pc01 [192.168.0.101])
        by localhost.localdomain (8.11.0/8.11.0) with SMTP id f5JA8sD22513
        for <bugs>; Tue, 19 Jun 2001 12:08:54 +0200
Message-Id: <200106191008.f5JA8sD22513@localhost.localdomain>
Date: Tue, 19 Jun 2001 12:08:54 +0200
From: Damian.Donnelly@mdsnetworks-es.com
Reply-To: Damian.Donnelly@mdsnetworks-es.com
To: bugs@localhost.localdomain
X-Send-Pr-Version: tkgnats-3.0.18
Subject: doc/37: VIRATA 7.1 Is RIP supported?

Number:         37
>Category:       doc
>Synopsis:       VIRATA 7.1 Is RIP supported?
>Confidential:   no
>Severity:       serious
>Priority:       medium
>Responsible:    RT
>State:          open
>Class:          support
>Submitter-Id:   DD
>Arrival-Date:   Tue Jun 19 12:10:00 CEST 2001
>Closed-Date:
>Last-Modified:
>Originator:     Damian Donnelly
>Release:        1
>Organization:
MDS Gateways
>Environment:
System: Windows NT pc01 4.0 intel
>Description:
find out if RIP is always supported

>How-To-Repeat:

>Fix:


>Release-Note:
>Audit-Trail:
>Unformatted:

____________________________________________________________________________
____

Message 1 is the copy of the message that should be sent to the originator
of the PR (who is Damian Donnelly)
Message 2 is the copy of the message that should be sent to the responsible
and the others (who is Raquel Toribio
and Angeles Araguz).

These messages look fine to me, but they are not being sent at all. Any
ideas why this can be happening?

Also, who is the responsible for sending these notifications??? the gnats
application?



----------------------------------------------------------------------------
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----- Original Message -----
From: Rick Macdonald <rickm@vsl.com>
To: Raquel Toribio <Raquel.Toribio@mdsgateways.com>
Cc: <bug-gnats@gnu.org>
Sent: Monday, June 18, 2001 4:59 PM
Subject: Re: How to activate the sending of e-mail notifications of new
PRsto the responsibles?


> On Mon, 18 Jun 2001, Raquel Toribio wrote:
>
> > Is gnats supposed to send e-mail messages to the responsible of a PR as
well
> > as the people who should be notified.
> > I set in the categories file:
> >
> > doc:Documentation Issues:RT:RT,AN
> >
> > And RT, And AN are defined in the responsible file as:
> > AN:Alejandro Nieto:Alejandro.Nieto@mdsnetworks-es.com
> > RT:Raquel Toribio:Raquel.Toribio@mdsnetworks-es.com
> >
> > Nevertheless, when I submit a PR of the doc category, only the
administrator
> > of gnats is getting an e-mail. And, looking at the maillog traces, I do
not
> > see that gnats tries to send messages to either RT nor AN at all. Does
> > anybody know if I have to set something else to activate the sending of
> > notifications to the responsibles of PRs?
>
> Try this:
>
> doc:Documentation Issues:RT:Alejandro.Nieto@mdsnetworks-es.com
>
> It may be that gnats doesn't "expand" the notify list by looking up names
> in the responsible list. Note that you don't need Raquel twice.
>
> ..RickM...
>
>